Privacy Policy

Applicability and scope

Acquir Technologies (“Vetsy”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, store and protect your personal information when you use the Vetsy application for pet owners, the Vetsy Partners application for veterinarians and the website at vetsy.in (together, the “Services”), and the choices and rights available to you.

This Privacy Policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and having regard to the Digital Personal Data Protection Act, 2023 and the rules made under it. We determine the purposes and means of processing your personal information and act as the data fiduciary in respect of it.

By using the Services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with it, please do not use the Services.

Information we collect from pet owners

Account information. When you sign in with Google, we receive your name, email address and profile picture. We verify your mobile number with a one-time code sent by SMS, and we store the address you save for home visits.

Location. If you choose “use my location” while setting an address, we read your device’s location at that moment to complete the address. We do not track your location in the background.

Your animals and their health records. We collect each animal’s name, species, breed, sex, date of birth or estimated age, weight, neutering status, whether it goes outdoors, and its photograph, together with its health record: vaccinations, prescriptions, medicines and doses you mark as given, laboratory reports, visit notes, follow-ups, and any photographs or files added by you or a veterinarian.

Bookings and consultations. We record what you book and when, the notes and photographs you attach, the veterinarian assigned and the status of the visit, and the findings, diagnosis, advice, prescriptions and vaccines recorded by the veterinarian.

Video and voice calls. Consultation calls are transmitted live between your device and the veterinarian’s device. We do not record or store the audio or video of any call. The camera and microphone are used only while you are on a call.

Photographs. We access your camera or photo picker only when you choose to take or select a photograph. We do not access the rest of your gallery.

Payments. Payments are processed by our payment partner. We receive the amount, time, status, payment method type and transaction reference. We do not receive or store card numbers, UPI PINs or banking passwords.

Vetsy AI. We store the questions you type or speak to Vetsy AI, and its responses, in your account so that the conversation can continue. To make a response relevant to your animal, we send the question to our AI service provider together with relevant details of the animal, such as species, age and recent records. We do not send your mobile number or address. Voice input is converted to text by your device’s own speech-recognition service. If you report a response, we keep the report and the text of that response for review.

Device and usage information. We collect a push-notification token to deliver reminders and updates; your device model, operating-system version and application version; crash reports describing a technical failure; and counts of the steps completed during first-time set-up, which carry no name, mobile number or advertising identifier. Our applications contain no advertising and do not use your device’s advertising identifier.

Information we collect from veterinarians

If you join as a veterinarian, we collect your name, email address, mobile number and profile photograph; your registration number and council, qualification, specialisation and years of experience; and the documents you provide to confirm them, namely your council registration certificate and a masked copy of your Aadhaar with only the last four digits visible. These documents are stored privately and are accessible only to the members of our team who review applications.

We also collect your service area, working hours and duty status; your bank account details, so that we can pay your earnings, and a record of earnings and payouts; the clinical records you create, which form part of the animal’s health record; and the device and usage information described above. While a home visit is marked “on the way” or “in progress”, we collect your location and show it to the pet owner concerned. We do not collect your location at other times.

Information we collect through our website

We collect the information you submit through a form on our website, such as an account-deletion request. We use Vercel Analytics to understand visits to the website. We also use the Meta Pixel, which sets a cookie and informs Meta that a page was viewed, so that we can measure our advertising on Facebook and Instagram. You may block it through your browser settings or an ad blocker; the website works without it.

How we use your information

We use your information to:

• create and secure your account;
• arrange home visits and consultations, and direct the appropriate veterinarian to the correct address;
• maintain your animals’ health records and make them available to you and to the veterinarians treating them;
• send you reminders of vaccines, medicine doses, follow-ups and visits;
• process payments and maintain accounts as required by law;
• respond to your questions through Vetsy AI and through our support team;
• detect and fix faults in our applications, and prevent fraud and misuse; and
• comply with applicable law and lawful orders.

We process your information on the basis of the consent you give when you create an account and use a feature, or for a legitimate use permitted by law. We do not sell or rent your personal information, and we do not use it to show you third-party advertising.

How we share your information

With veterinarians and pet owners. The veterinarian assigned to your booking or consultation can see your name, mobile number and visit address, and your animal’s details and health record. A veterinarian to whom you show your animal’s QR code can see that animal’s details and health record. As a pet owner, you can see the name, photograph, qualification and registration number of the veterinarian treating your animal, and the veterinarian’s location while on the way to you.

With our service providers. We engage trusted third-party service providers to operate the Services on our behalf, including providers of cloud hosting, databases and file storage; sign-in and identity verification; payment processing; audio and video calling; maps and address search; email, SMS, push-notification and messaging services; artificial-intelligence services that generate Vetsy AI responses; and analytics and crash reporting. These providers process your information only to provide their services to us and are required to protect it. Some of them store or process information on servers located outside India.

For legal reasons. We may disclose your information where we are required to do so by a court, regulator or other governmental authority acting lawfully, or where disclosure is necessary to protect the rights, property or safety of Vetsy, our users or others.

Device permissions

Our applications may ask for access to your location, to complete an address when you choose to and, for veterinarians, to show the pet owner the veterinarian’s approach during a visit; to your camera and microphone, for consultation calls and for photographs you choose to take; and to notifications, for reminders, booking updates and, for veterinarians, incoming calls and visit requests. You may refuse or withdraw any permission in your device settings. The feature that depends on it will then not work, but the rest of the application will.

Data retention

We retain your account, your animals and their health records for as long as your account exists. When you ask us to delete your account, we deactivate it immediately and delete it 30 (thirty) days later; signing in within that period cancels the deletion. Deletion removes your profile, your animals and their complete health records, prescriptions and dose logs, consultation notes, Vetsy AI conversations and notification settings.

We retain payment records (date, amount and status), without your name, address or animal details, for as long as tax and accounting law requires, presently up to eight years. We retain crash reports for up to 90 (ninety) days. We do not store the audio or video of calls.

When a veterinarian’s account is deleted, the clinical records created by that veterinarian remain part of the relevant health records, because pet owners and subsequent veterinarians rely on them.

Your rights and choices

Subject to applicable law, you have the right to:

• obtain a summary of the personal information we hold about you and of the processing we carry out;
• correct, complete or update your personal information, much of which you can do within the application;
• withdraw your consent, as easily as you gave it, and have your personal information erased as described in this Privacy Policy;
• nominate another person to exercise your rights in the event of your death or incapacity; and
• have your grievance redressed by our Grievance Officer and, thereafter, approach the Data Protection Board of India.

You can delete your account at any time from within the application or on our account deletion page. To exercise any other right, write to us at hello@vetsy.in.

Security

We use reasonable security practices to protect your information. Data is transmitted between our applications and our servers over encrypted connections, and access to records is restricted so that a pet owner can see only their own animals and a veterinarian can see only the patients in their care. However, no method of transmission or storage is completely secure. If you believe your account has been accessed without your permission, please inform us immediately.

Minors

Our Services are intended for persons aged 18 (eighteen) years and above. We do not knowingly collect personal information from anyone below that age, and we will delete any such information if we become aware of it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make a material change, we will notify registered users through the application or by email before the change takes effect. The effective date at the top of this page shows when it was last revised.

Grievance Officer

If you have any question, request or complaint about this Privacy Policy or the processing of your personal information, please contact our Grievance Officer:

Governing law

This Privacy Policy is governed by the laws of India. The courts at Guwahati, Assam shall have jurisdiction, without prejudice to any right you have under consumer protection or data protection law to approach any other forum.