Veterinary Partner Policy

PLEASE READ THIS POLICY CAREFULLY. BY ACCESSING, LOGGING INTO, OR OTHERWISE USING THE PLATFORM IN ANY MANNER WHATSOEVER, THE VETERINARY PARTNER IS DEEMED TO HAVE READ, UNDERSTOOD, AND UNCONDITIONALLY ACCEPTED EACH AND EVERY TERM OF THIS POLICY IN THEIR ENTIRETY. SUCH ACCESS OR USE SHALL CONSTITUTE VALID AND BINDING ACCEPTANCE OF THIS POLICY WITHOUT THE REQUIREMENT OF ANY FURTHER SIGNATURE, EXECUTION, OR WRITTEN CONFIRMATION.

This Veterinary Partner Policy ("Policy") is entered into between Vetsy, a technology-enabled veterinary facilitation platform operated from Guwahati, Assam, India; and the Veterinary Partner, being a licensed veterinary professional who has been granted access to the Platform. By accessing or using the Platform in any manner, the Veterinary Partner is deemed to have read, understood, and unconditionally accepted the terms of this Policy.

Article I — Definitions

1.1 In this Policy, unless the context otherwise requires, the following expressions shall bear the meanings assigned to them hereunder:

• "Booking" means a confirmed appointment for veterinary services, accepted by the Veterinary Partner through the Platform dashboard, in respect of which the User has received a written confirmation notification from the Platform.
• "Platform" means the Vetsy website, technology infrastructure, booking system, dashboard, payment processing system, and all associated digital services.
• "Platform Fee" means the portion of the service fee retained by Vetsy as consideration for access to and use of the Platform, as communicated to the Partner at the time of onboarding.
• "Services" means doorstep veterinary care, including clinical examination, consultation, vaccination, treatment, and any related veterinary services, provided by the Partner to Users at the User's premises pursuant to a confirmed Booking.
• "User" means a pet owner or authorised representative who accesses the Platform for the purpose of booking veterinary services.
• "User Data" means any personal information, pet health data, residential address, or contact information belonging to or concerning a User, accessed by the Partner in connection with a Booking.
• "Working Day" means any day other than a Sunday or a public holiday under the Negotiable Instruments Act, 1881, as observed in the State of Assam.

1.2 In this Policy, unless the context otherwise requires: references to any statute include that statute as amended or re-enacted from time to time; the singular includes the plural and vice versa; and the words "include", "includes", and "including" shall be construed without limitation.

Article II — Scope and Application

2.1 This Policy governs all aspects of the Veterinary Partner's engagement with Vetsy, including onboarding, service delivery, payment, professional conduct, confidentiality, and termination.

2.2 This Policy shall be read in conjunction with, and is supplementary to, Vetsy's Terms of Service and Privacy Policy, each of which is incorporated herein by reference. In the event of any inconsistency between this Policy and any other document, this Policy shall prevail in respect of matters concerning Veterinary Partners.

2.3 Vetsy currently operates as a closed partner network. Admission as a Veterinary Partner is available by invitation only and is not open to general application.

Article III — Onboarding and Admission to the Platform

Section 3.1 — Documentation Requirements

3.1.1 Prior to activation of the Partner's profile on the Platform, the Partner shall submit to Vetsy the following documentation:

• A valid registration number issued by the Veterinary Council of India or the relevant State Veterinary Council, pursuant to the Indian Veterinary Council Act, 1984;
• A legible copy of the Partner's current registration certificate, to be retained by Vetsy for compliance and record-keeping purposes; and
• Current contact details comprising a registered mobile number and an email address, for the purposes of Platform communication and payout processing.

3.1.2 The Partner warrants that all documentation submitted is accurate, current, and complete. Any material misrepresentation or omission in connection with onboarding documentation shall constitute a material breach of this Policy and shall entitle Vetsy to terminate the Partner's engagement with immediate effect.

Section 3.2 — Onboarding Process

3.2.1 Upon satisfactory submission of the documentation specified in Section 3.1, Vetsy shall conduct an onboarding orientation covering the Platform dashboard, the booking and confirmation workflow, visit coordination procedures, and payment mechanics.

3.2.2 The Partner's profile shall be activated on the Platform upon completion of the onboarding orientation. Activation of the profile and any subsequent access to or use of the Platform shall constitute the Partner's conclusive acceptance of the terms of this Policy.

Section 3.3 — Credential Verification

3.3.1 Vetsy shall verify the Partner's registration credentials at the time of onboarding. Such verification confirms the fact of registration only and does not constitute a representation, warranty, or endorsement of the Partner's clinical competence, professional standing, fitness to practise, or quality of care.

Article IV — Nature of the Engagement

Section 4.1 — Independent Professional Relationship

4.1.1 The Veterinary Partner engages with Vetsy exclusively in the capacity of an independent professional service provider. Nothing in this Policy, nor any aspect of the Partner's use of the Platform, shall be construed as creating a relationship of employment, agency, partnership, joint venture, or any other analogous arrangement between the Partner and Vetsy.

4.1.2 The Partner shall have no authority to bind Vetsy contractually, to make representations or warranties on behalf of Vetsy, or to incur any obligation or liability on Vetsy's behalf. Vetsy does not direct, supervise, or control the manner in which the Partner exercises professional judgment, makes clinical decisions, or delivers veterinary services.

Section 4.2 — Scope of Vetsy's Role

4.2.1 Vetsy provides technology infrastructure comprising the booking platform, scheduling system, payment facilitation, and partner support tools that enable the connection between Veterinary Partners and Users.

4.2.2 Vetsy does not provide, supervise, prescribe, or assume any liability in connection with veterinary care delivered through the Platform. All clinical decisions, diagnoses, treatment plans, prescriptions, and clinical outcomes are the sole and exclusive professional responsibility of the Veterinary Partner.

Article V — Booking Assignment and Acceptance

Section 5.1 — Booking Workflow

5.1.1 Upon submission of a booking request by a User, the Platform shall route the request to available Veterinary Partners in the relevant service area. The Partner shall receive a notification through the Platform dashboard setting out the material details of the request, including the geographic location, type of animal, and nature of the visit required.

5.1.2 A Booking shall be deemed confirmed only upon: (a) the Partner's acceptance of the request through the Platform dashboard; and (b) the User's receipt of a confirmation notification from the Platform. Vetsy does not guarantee any minimum volume of Bookings or the assignment of any specific request to any particular Partner.

Section 5.2 — Acceptance of Requests

5.2.1 The Partner is expected to respond to booking requests in a consistent and timely manner, to the extent that availability and professional capacity permit. Consistent responsiveness is material to the reliability of the Platform and to the experience of Users. Vetsy reserves the right to raise concerns with the Partner in the event of a pattern of unexplained, repeated, or unreasonable declinations.

Section 5.3 — Declining and Rescheduling

5.3.1 The Partner may decline a booking request where genuine constraints of availability, travel, or clinical suitability exist. Any request to reschedule a confirmed Booking must be communicated to Vetsy at the earliest practicable opportunity. Rescheduling of confirmed Bookings shall be treated as an exceptional measure and shall not be exercised as a matter of routine.

Article VI — Cancellations and Non-Attendance

Section 6.1 — Partner-Initiated Cancellation

6.1.1 In the event that the Partner is unable to attend a confirmed Booking, the Partner shall notify Vetsy as promptly as possible, and in any event within a reasonable period prior to the scheduled appointment time, to enable Vetsy to inform the User and, where practicable, arrange an alternative. Repeated last-minute cancellations or instances of non-attendance on the part of the Partner shall constitute a material breach of this Policy.

Section 6.2 — User-Initiated Cancellation

6.2.1 Users may cancel a confirmed Booking within the window stipulated in Vetsy's Cancellation Policy. The Partner shall be notified promptly upon any User cancellation. No payment obligation shall arise in respect of a visit that did not take place as a consequence of User cancellation.

Section 6.3 — User Non-Attendance

6.3.1 Where the Partner attends the confirmed appointment address and is unable to proceed with the visit due to the User's absence, non-response, or failure to facilitate access, such circumstance shall constitute a User non-attendance. The Partner shall document the attempt and notify Vetsy immediately. Compensation in respect of User non-attendance shall be determined by Vetsy at its reasonable discretion, having regard to the circumstances of each instance.

Article VII — Payment and Earnings

Section 7.1 — Pay-After-Visit Model

7.1.1 Vetsy operates on a pay-after-visit basis. Payment for completed visits is processed following the conclusion of the appointment and the charging of the User. The Partner's earnings in respect of each completed Booking shall be calculated as the applicable service fee, less the Platform Fee specified in Section 7.2.

Section 7.2 — Platform Fee

7.2.1 Vetsy shall retain a Platform Fee from each completed Booking as consideration for access to and use of the Platform, booking infrastructure, payment processing, and partner support services. The applicable Platform Fee shall be communicated to the Partner individually at the time of onboarding and shall be binding upon both Parties from the date of the Partner's acceptance of this Policy.

7.2.2 Vetsy reserves the right to revise the Platform Fee upon written notice to the Partner, with such revision taking effect in respect of Bookings confirmed after the effective date specified in the notice.

Section 7.3 — Payout Schedule

7.3.1 Earnings in respect of completed Bookings shall be disbursed to the Partner's registered bank account within the payout window communicated at the time of onboarding. Vetsy shall provide the Partner with a written breakdown of earnings and applicable deductions for each payout cycle. Any query regarding a payout must be raised by the Partner within a reasonable period of receipt of the payout statement.

Section 7.4 — Tax Obligations

7.4.1 The Partner is solely and exclusively responsible for the discharge of all tax liabilities arising from earnings received through the Platform, including income tax and Goods and Services Tax, as applicable under the laws of India. Vetsy does not deduct, withhold, or remit taxes on the Partner's behalf. The Partner is advised to seek independent professional advice in relation to applicable tax obligations.

Article VIII — Professional Standards and Clinical Responsibilities

8.1 The Veterinary Partner shall, at all times during the currency of this engagement, uphold the professional and ethical standards of the veterinary profession as required by applicable law and the norms of the Veterinary Council of India. Without limitation, the Partner undertakes and agrees to:

• Maintain a valid and subsisting registration with the Veterinary Council of India or the relevant State Veterinary Council throughout the period of engagement;
• Exercise independent professional judgment in all clinical matters, including examination, diagnosis, prescription, and treatment planning;
• Ensure that all veterinary care delivered through the Platform meets or exceeds the standard reasonably expected of a competent practitioner in the relevant field;
• Communicate clinical findings, diagnoses, treatment plans, and post-visit instructions to Users in a manner that is accurate, clear, and intelligible;
• Maintain accurate and contemporaneous records of all services rendered through the Platform, and make such records available to Vetsy upon request where required for Platform operations, regulatory compliance, or dispute resolution;
• Comply with the Prevention of Cruelty to Animals Act, 1960, the Indian Veterinary Council Act, 1984, the Drugs and Cosmetics Act, 1940 (to the extent applicable), and all other laws, rules, and regulations governing veterinary practice in India; and
• Decline to provide services that fall outside the scope of the Partner's professional competence or that would, in the Partner's clinical judgment, be clinically inappropriate or contrary to the welfare of the animal.

Article IX — Conduct at User Premises

9.1 In the course of attending home visits facilitated through the Platform, the Veterinary Partner shall:

• Arrive within the agreed appointment window; and in the event of any anticipated delay, notify the User or Vetsy at the earliest practicable opportunity;
• Attend each visit with the clinical equipment and materials reasonably necessary to perform the services specified in the Booking;
• Conduct themselves with professional courtesy and treat the User's property, household members, and animals present with appropriate care and respect at all times;
• Handle all animals in a manner consistent with the Prevention of Cruelty to Animals Act, 1960, and established veterinary practice standards;
• Immediately discontinue a visit and notify Vetsy in the event that the Partner reasonably determines that the premises, the conduct of the User, or any other prevailing circumstance presents a genuine risk to the safety of the Partner or the animal; and
• Not solicit, receive, or accept payment from Users by any means other than through the payment mechanism provided by the Platform.

Article X — Confidentiality and Data Protection

10.1 In the course of the delivery of Services, the Veterinary Partner may receive access to User Data, including personal identifiers, residential addresses, pet health histories, and contact information. Such information is disclosed to the Partner solely for the purpose of facilitating the confirmed Booking.

10.2 With respect to all User Data received in connection with any Booking, the Partner shall:

• Maintain strict confidentiality and not disclose, share, or disseminate such data to any third party, except as required by applicable law or with the prior written consent of Vetsy;
• Not use User Data for any purpose other than the delivery of the Services in respect of which such data was provided;
• Not contact Users through any channel external to the Platform for any purpose other than the performance of a confirmed Booking;
• Not retain, reproduce, or store User Data beyond the period strictly necessary to fulfil applicable clinical record-keeping obligations under law; and
• Notify Vetsy without undue delay upon becoming aware of any actual or reasonably suspected unauthorised disclosure, loss, or misuse of User Data.

10.3 The Partner acknowledges that the handling of User Data is subject to the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and any rules or regulations made thereunder, and undertakes to comply with all obligations applicable to it as a data fiduciary or data processor under such legislation.

10.4 The obligations of the Partner under this Article shall constitute surviving obligations and shall remain in full force and effect notwithstanding the termination or expiry of this Policy.

Article XI — Restriction on Off-Platform Engagements

Section 11.1 — Non-Solicitation Obligation

11.1.1 During the period of the Partner's engagement with Vetsy and for a period of six (6) months following the termination or expiry thereof, howsoever arising, the Partner shall not, directly or indirectly, solicit, accept, facilitate, or otherwise engage in the provision of veterinary services to any User who was introduced to the Partner through the Platform, outside of the Platform.

Section 11.2 — Exceptions

11.2.1 The restriction set out in Section 11.1 shall not apply to:

• Users who independently and without any reference to or prior knowledge of the Vetsy Platform seek out and approach the Partner; or
• Professional relationships between the Partner and any User that were established prior to the Partner's onboarding with Vetsy.

Section 11.3 — Survival

11.3.1 The obligations of the Partner under this Article shall constitute surviving obligations and shall remain enforceable notwithstanding the termination of this engagement.

Article XII — Credential Maintenance and Disclosure Obligations

Section 12.1 — Continuing Registration Requirement

12.1.1 The Veterinary Partner shall maintain a valid and subsisting registration with the Veterinary Council of India or the relevant State Veterinary Council at all times during the period of engagement. The Partner bears sole responsibility for ensuring timely renewal of registration and compliance with all applicable registration requirements.

Section 12.2 — Mandatory Disclosure

12.2.1 The Partner shall notify Vetsy in writing, without undue delay and in any event within forty-eight (48) hours of becoming aware, of any of the following:

• Suspension, cancellation, revocation, or lapse of the Partner's veterinary registration;
• The initiation of any disciplinary inquiry, investigation, or proceeding against the Partner by the Veterinary Council of India, any State Veterinary Council, or any other professional regulatory body; or
• The institution of any criminal proceedings against the Partner in any court of competent jurisdiction, in circumstances relevant to the Partner's fitness to practise.

12.2.2 Failure to make the disclosures required under Section 12.2.1 shall constitute a material breach of this Policy and shall entitle Vetsy to terminate the Partner's engagement with immediate effect, without prejudice to any other rights or remedies available to Vetsy.

Article XIII — Liability, Indemnification, and Insurance

Section 13.1 — Exclusive Clinical Liability

13.1.1 The Veterinary Partner bears sole, full, and exclusive professional and legal responsibility for all clinical services rendered through the Platform, including but not limited to any act, omission, diagnosis, prescription, treatment decision, or clinical advice. Vetsy does not supervise, direct, or assume any liability in connection with the Partner's clinical judgment or the outcomes of Services delivered.

Section 13.2 — Indemnification

13.2.1 The Veterinary Partner shall indemnify, defend, and hold harmless Vetsy, its co-founders, officers, employees, and agents from and against any and all claims, demands, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Any veterinary care, act, omission, or clinical decision of the Partner in the course of Services delivered through the Platform;
• Any breach by the Partner of any obligation under this Policy;
• Any violation by the Partner of applicable law or professional regulations; or
• Any third-party claim arising from the Partner's conduct in the course of a home visit.

Section 13.3 — Professional Indemnity Insurance

13.3.1 Professional indemnity insurance is not mandated by Vetsy as a condition of onboarding at the present time. The Partner is, however, strongly advised to procure and maintain professional indemnity coverage appropriate to the scope and nature of the Partner's practice. The absence of such coverage shall in no way limit, diminish, or otherwise affect the Partner's liability or obligations under this Policy.

Article XIV — Suspension and Termination

Section 14.1 — Voluntary Termination

14.1.1 Either Party may terminate this engagement without cause upon providing reasonable prior written notice to the other Party. Notice by the Veterinary Partner shall be communicated to Vetsy at the address specified in Article XVII of this Policy.

Section 14.2 — Termination for Cause by Vetsy

14.2.1 Vetsy may suspend or terminate the Partner's engagement with immediate effect, and without prior notice, upon the occurrence of any of the following:

• Receipt of a credible complaint by a User or third party in relation to the Partner's conduct or standard of care;
• Suspension, lapse, cancellation, or revocation of the Partner's veterinary registration;
• A material breach by the Partner of any obligation under this Policy;
• Any conduct by the Partner that Vetsy, acting reasonably, determines to be incompatible with the values, reputation, or operational interests of the Platform; or
• The institution of criminal proceedings against the Partner in circumstances bearing on fitness to practise.

Section 14.3 — Consequences of Termination

14.3.1 Upon termination of the engagement, howsoever arising:

• The Partner's profile and right of access to the Platform shall be deactivated forthwith;
• All outstanding payouts in respect of Services completed prior to the date of termination shall be settled within the standard payout window; and
• The obligations of the Partner under Articles X, XI, and XIII of this Policy shall survive and shall remain in full force and effect.

Article XV — Amendments to This Policy

15.1 Vetsy reserves the right to amend, revise, or update this Policy at any time, in its sole and absolute discretion. Where such amendments are material in nature, Vetsy shall notify the Partner by written communication — by electronic mail, Platform notification, or such other channel as Vetsy may designate — prior to the effective date of such amendments.

15.2 Continued use of the Platform following the effective date of any amendment shall constitute the Partner's acceptance of the revised Policy. If the Partner does not accept any amendment, the Partner shall notify Vetsy in writing and may terminate the engagement in accordance with Section 14.1.

Article XVI — Governing Law and Dispute Resolution

Section 16.1 — Governing Law

16.1.1 This Policy shall be governed by and construed in accordance with the laws of India, including the Indian Contract Act, 1872, the Consumer Protection Act, 2019, and the Information Technology Act, 2000, and any other applicable legislation in force from time to time.

Section 16.2 — Dispute Resolution

16.2.1 Any dispute, controversy, or claim arising out of or in connection with this Policy, or the breach, termination, or validity thereof, shall be subject to the exclusive jurisdiction of the competent civil courts in Guwahati, Assam, India. Prior to the initiation of formal legal proceedings, both Parties shall undertake good-faith efforts to resolve the dispute amicably by written notice, allowing a period of thirty (30) days from the date of receipt of such notice for informal resolution.

Section 16.3 — Severability

16.3.1 If any provision of this Policy is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable in any respect, such provision shall be modified to the minimum extent required to render it enforceable, and all remaining provisions shall continue in full force and effect.

Section 16.4 — Entire Agreement

16.4.1 This Policy, together with Vetsy's Terms of Service and Privacy Policy, constitutes the entire agreement between the Parties with respect to the subject matter hereof and supersedes all prior representations, negotiations, understandings, and agreements, whether written or oral, relating thereto.

Article XVII — Notices and Designated Contacts

17.1 All formal notices, communications, or inquiries arising under or in connection with this Policy shall be delivered in writing to the designated contacts set out below. Notices delivered by electronic mail shall be deemed received upon confirmed transmission to the address specified.

For Platform Operations and Policy Matters:
Bhaskar Jyoti Kalita — Co-Founder, Vetsy
Email: hello@vetsy.in
Phone: +91 93956 45614

For Clinical and Operational Queries:
Dr. Kushal Rabha — Co-Founder & Veterinary Lead, Vetsy
Email: hello@vetsy.in
Phone: +91 70021 78118

17.2 Vetsy may update its designated contact information from time to time, and the Partner shall be notified of any such update in writing.

Notice of Acceptance

This Policy does not require a handwritten signature or formal execution to be valid and binding. In accordance with the Information Technology Act, 2000, and the Indian Contract Act, 1872, acceptance of the terms of this Policy is effected by conduct — specifically, by the Veterinary Partner's access to or use of the Platform in any manner whatsoever.

Accordingly, by logging into the Platform, accepting a Booking, or otherwise making use of any feature of the Platform, the Veterinary Partner is conclusively and irrevocably deemed to have:

• read and understood the terms of this Policy in their entirety;
• agreed to be bound by each and every provision of this Policy; and
• acknowledged that this Policy constitutes a valid and enforceable legal agreement between the Veterinary Partner and Vetsy.